PUBLIC PROVIDER INFORMATION · FICTIONAL EXAMPLE
Oakfield Living
Manchester, England · Supported housing
An example supported housing provider, showing how published promises, evidence checks and resident feedback come together.
Example status: Active · Example standards score: 92/100 · Reference HA-DEMO-001
Read the reasons, scope, review dates and reviews without membership. No real company has been certified.
Illustrative design only. Read the score, reasons and dates below. No real certification has been awarded.
About the Standard of Trust sealWhy this provider scores 92/100
The evidence and reasons for each area are shown below. You do not need membership to read them.
Example assessment scope and review dates
Example company procedures, resident support and sampled property management in Manchester.
- Example assessment date
- Example status reviewed
- Example next scheduled review
These dates illustrate public reporting; no real assessment occurred. Concerns or material changes can bring a review forward.
Where the most points were lost
Provide follow-up evidence that agreed remedies were completed and explain one late response.
Each of the six areas has equal weight in the base score. Any assessed transparency bonus is explained separately.
(96 + 94 + 90 + 86 + 94 + 92) ÷ 6 = 92/100 base, rounded · Noticeboard transparency +0 · Overall 92/100
Noticeboard bonus: +0/2. No current, evidenced bonus award is recorded for this example. A QR or hardware purchase does not automatically earn points. Read the transparency bonus requirements.
Illustrative assessment only. These reasons show how evidence and gaps will be explained; no real documents have been assessed. These example scores predate the published 0–5 evidence rubric. Live assessments must follow the criteria in Our standard; these examples are not completed rubric assessments.
Open this public profile · Read the full scoring method · Review schedule
Example evidence considered: The example staff chart identifies the service manager, support team, repairs contact and complaints lead, with work contact routes and absence cover.
Why this area is below full marks (4 points lost): Check that the updated cover contact has been shared with residents.
Example evidence considered: Example safety schedule and sampled repair records are current.
Why this area is below full marks (6 points lost): Attach the missing contractor completion record for one routine repair.
Example evidence considered: Example support plans show agreed goals and regular resident contact.
Why this area is below full marks (10 points lost): Bring two sampled support-plan reviews up to the recorded weekly schedule.
Example evidence considered: Example complaint acknowledgements and written decisions are recorded.
Why this area is below full marks (14 points lost): Provide follow-up evidence that agreed remedies were completed and explain one late response.
Example evidence considered: Example published services and charges match the sampled records.
Why this area is below full marks (6 points lost): Add a clear timescale to one service commitment.
Example evidence considered: Example monthly checks have named owners and dated actions.
Why this area is below full marks (8 points lost): Record closure evidence for the remaining monitoring action.
Scope: example company procedures and sampled property management. Certification status is assessed separately. A critical safety gap can suspend or withdraw the seal even when the average score is higher.